Customer Service Representative Job at CornerStone Staffing, Louisville, KY

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  • CornerStone Staffing
  • Louisville, KY

Job Description

Customer Service Representative (Healthcare)

Pay: $17.00/hour

Location: Louisville, KY (Hybrid)

Address (Training Site): Louisville, KY 40219

 

Schedule

  • Training: Monday–Friday, 8:00 AM – 4:30 PM (onsite for 4–6 weeks)
  • Post-Training: Monday–Friday, 10:30 AM – 7:00 PM OR 11:30am - 8:00pm (hybrid/work from home)
  • Note: Candidates may be required to return onsite if performance or attendance declines

 

Overview: We are hiring a Customer Service Representative to support patients, caregivers, and providers in a fast-paced healthcare environment. This role focuses on delivering excellent customer service, processing prescription refills, and coordinating shipments.

Key Responsibilities

  • Handle inbound and outbound calls from patients, caregivers, and providers
  • Provide accurate information and an effortless customer experience
  • Process prescription refills and schedule shipments
  • Resolve caller inquiries and ensure proper follow-up
  • Adhere to company policies and procedures
  • Maintain flexibility with scheduling as business needs require

Qualifications

  • Previous call center experience preferred
  • Healthcare experience is a plus
  • Strong communication and problem-solving skills
  • Proficient in Microsoft Office
  • Typing speed of 35+ WPM
  • Pharmacy Technician Registration required (by or before start date) 

Additional Details

  • Hybrid role after successful completion of onsite training
  • Opportunity for conversion to full-time (FTE)
  • Must maintain performance and attendance standards to remain remote

Legal Notice

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

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Job Tags

Full time, Work at office, Remote work, Monday to Friday

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