Job Description

About the Role

Netsync Managed Services is seeking an Enterprise Network Engineer I (L1) to join our Enterprise Networking team in Houston, TX. This role is ideal for a network professional early in their career who is looking to develop hands-on experience supporting enterprise networking environments.

The L1 Engineer will focus on initial troubleshooting, monitoring alerts, ticket management, and customer communication, while working closely with senior engineers to resolve more complex issues.

This position operates within a 24x7 managed services environment supporting enterprise customers across multiple technologies.

Key Responsibilities

Network Monitoring & Incident Response

• Monitor network infrastructure alerts and events using monitoring platforms.
• Perform initial troubleshooting of network alerts and incidents.
• Identify and escalate issues requiring deeper engineering expertise.
• Follow established runbooks and troubleshooting procedures.

Ticket & Case Management

• Create, update, and manage service tickets in accordance with SLA requirements.
• Document troubleshooting steps and resolution details clearly.
• Ensure tickets contain accurate technical notes and follow-up updates.

Customer Support

• Communicate with customers regarding alerts, incidents, and status updates.
• Assist customers with basic network troubleshooting requests.
• Coordinate with internal engineering teams to resolve issues.

Network Operations Support

• Assist with configuration validation and basic network changes.
• Support troubleshooting related to:
• Switches
• Routers
• Wireless infrastructure
• VPN connectivity
• Participate in internal knowledge sharing and documentation updates.

Required Qualifications

• 1–3 years of experience in networking or IT support roles
• Foundational understanding of:
• TCP/IP
• VLANs
• Routing and switching
• DHCP/DNS
• Familiarity with Cisco, Meraki, or other enterprise networking platforms
• Experience working with ticketing systems (Freshdesk, ServiceNow, etc.)
• Strong troubleshooting and communication skills
• Ability to work effectively in a team environment

Preferred Qualifications

• Cisco CCNA (or actively pursuing)
• Experience with network monitoring tools (LogicMonitor, SolarWinds, etc.)
• Experience supporting enterprise environments
• Basic understanding of firewalls and VPN technologies

Additional Requirements

• Participation in the on-call rotation is required.
• Occasional customer site visits may be required, though these are infrequent and based on business needs.

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