Job Description

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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Strategy (ES) is American Express' corporate strategy and internal consulting division. ES partners with senior leaders and the Executive Committee to address the company's most important strategic priorities. The group operates in a dynamic, fast-paced environment, requiring seamless collaboration across a wide range of stakeholders. This position is an integral part of the team and requires a proactive, organized, and resourceful Executive Assistant who can handle a wide range of administrative tasks and confidently navigate a large organization.

How will you make an impact in this role?

• Organize and maintain complex calendars for two Vice Presidents using a high level of tact, prioritization, influencing skills, and integrity, including scheduling across multiple time zones
• Collaborate regularly with the six New York-based Directors to schedule meetings where the Vice Presidents are needed, understand shifting priorities, and support project coordination
• Coordinate and oversee internal and external meetings, including sending invitations, reserving meeting space, telepresence setup, audio/visual needs, transportation, catering, and preparation of meeting materials
• Manage long-term calendar planning and ensure leaders are aware of critical meetings, events, and upcoming commitments
• Make complex travel arrangements and detailed itineraries, including air, hotel, transfers, and meeting schedules
• Prepare, reconcile, and process expense reports in line with company requirements using Concur, and review direct report expenses routed for VP approval
• Manage general follow-ups, generate reminders, and track deadlines to ensure timely execution across commitments
• Partner closely with the Senior Executive Assistant and the MA team to ensure coordination, share updates, and support broader team processes
• Assist with special projects, team initiatives, and ad hoc support as needed
• Build and maintain strong working relationships with Executive Assistants and enterprise partners across all band levels

Minimum Qualifications

• 5 years of executive administrative support experience within a large organization
• Proven track record of supporting senior leaders with a customer-first mindset and strong attention to the executive's needs and experience
• Experience supporting global or senior leaders across multiple time zones
• Ability to operate with a high level of integrity and maintain complete confidentiality when handling sensitive issues
• Effective verbal and written communication skills, with the ability to clearly convey information and confidently interact at all levels
• Excellent time management and organizational skills with strong accuracy and attention to detail; able to work flexibly and under pressure
• Demonstrated ability to manage multiple priorities and execute across multiple initiatives in a fast-paced, dynamic environment
• Ability to identify problems, evaluate potential solutions, and proactively work toward resolution
• High proficiency using MS Office (Word, Excel, PowerPoint) and internal AXP tools and systems, including Outlook, Webex, Ariba, Concur, Payroll, SharePoint, and myInfo
• Strong interpersonal and networking skills to build and maintain effective professional relationships across the organization
• Ability to interact effectively and diplomatically with executives and Executive Assistants across AXP
• Team-oriented mindset with the ability to excel in a dynamic, evolving environment
• Willingness to work in the New York office at least 3 days per week

Preferred Qualifications

• Positive, solutions-oriented demeanor and reliable follow-through
• Keen attention to detail with a strong sense of urgency in execution
• Ability to prioritize independently and work autonomously with minimal guidance
• Strong understanding of AXP policies and procedures

Qualifications

Salary Range: $31.49 to $49.28 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Administration

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26002452

If you have questions about this posting, please contact support@lensa.com

Job Tags

Hourly pay, Full time, Local area, Flexible hours, Shift work, 3 days per week

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