Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your IT career.
The F-35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Specialist , the work you’ll do at GDIT will be impactful to the mission of the JSF F-35 support team at Eglin AFB, FL:
Provide AFNet technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Respond to email, IM messages (IM), and voicemail messages for customers seeking help.
Install, modify, and repair computer hardware and software.
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.
Provides end-user software and hardware troubleshooting.
Documents, tracks, and monitors the problem using a ticketing system to ensure a timely resolution.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Maintains current knowledge of relevant technology as assigned.
May coach and provide guidance to less-experienced professionals.
WHAT YOU’LL NEED TO SUCCEED:
Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have:
Security Clearance Level: Active Secret clearance
Required Experience: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Experience with AFNet Help Desk Management Systems.
Progressive experience in the management of a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.
Education: BS/BA degree in Computer Science, Information Sciences or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.
Location: Onsite in Eglin AFB, FL
US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
CompTIA - Security+ CE - CompTIA - CompTIA
Travel Required
Less than 10%
Citizenship
U.S. Citizenship Required
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