Job Description

• Merchant Services / POS environment experience
• Strong data entry skills with high attention to detail
• Strong customer service experience (heavy phone + email communication
• Comfortable working in a fast-paced environment with shifting priorities and deadline
• Proficiency with CRM tools, ticketing systems, and documentation standard
• Solid Microsoft Office skill foundation
• Experience/Desire to contribute beyond immediate job responsibilitie
• Ability to manage multiple service tickets, accounts, and onboarding activities simultaneously

• Strong understanding of POS systems, payment processing flow, and connected hardware (iPads, printers, PAX devices, KDS, network equipment)
• Ability to troubleshoot hardware, software, and basic network issues
• Experience in hospitality, retail, or restaurant environments
• Experience in software onboarding, technical support, or customer success roles

• Merchant Services / Payment Processing industry experience required
• Former processing company / ISO / Card Issuer background highly preferred:
  Fiserv, WorldPay, Heartland, TSYS, Kurv, Maverick, Merchant Industry, CGI, or similar

• Perform all duties listed in the Roles & Responsibilities section of the JD
• Support Merchant Services onboarding activities for new and existing accounts
• Manage service tickets, merchant accounts, and internal reporting systems
• Maintain accurate client demographic data and documentation
• Respond to calls, emails, faxes, and queue-based work orders within SLA timelines
• Communicate with merchants, partners, agents, and internal teams via phone and email
• Identify opportunities to improve internal onboarding and service processes
• Resolve merchant issues under tight timelines with strong problem-solving skills
• Perform high-volume data entry with accuracy and confidentiality

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