Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Manager, Account Development plays a critical leadership role within the U.S. Small & Medium Enterprise (SME) organization. This role is responsible for leading the day-to-day execution, performance management, and development of a team of Account Development Specialists (ADS) who support growth and retention initiatives across a portfolio of commercial clients.

This role focuses on people leadership, operational excellence, and consistent execution, while partnering closely with senior leaders to ensure alignment to business priorities and strategic objectives.

Team Leadership & Execution

• Lead, coach, and manage a team of Account Development Specialists supporting growth initiatives for SME clients 
  

• Drive daily execution of core ADS activities including account research, lead follow-up, servicing support, and administrative workflows 
  

• Ensure consistent execution of processes, service standards, and turnaround times 
  

• Serve as the first point of escalation for operational or performance-related issues 
  

   

• Foster a culture of accountability, engagement, and continuous improvement 

• Coaching, Development & Performance Management
  

• Conduct regular 1:1 coaching sessions focused on performance, development, and career growth 
  

• Provide ongoing feedback through call reviews, workflow observations, and performance data 
  

• Support onboarding and ramp of new team members 
  

• Identify development opportunities and partner with leadership on training plans 
  

   

• Manage performance through clear expectations, feedback, and accountability 

• Operational Excellence & Business Execution
  

• Oversee daily workload management to ensure efficiency, accuracy, and balanced coverage 
  

• Monitor and manage key performance indicators including volume, quality, productivity, and turnaround time 
  

• Partner with cross-functional teams (Sales, Operations, Automation, Compliance) to resolve issues and improve execution 
  

• Identify process improvement opportunities and elevate recommendations to leadership.

   

• Stakeholder Partnership & Support
  

• Act as a key liaison between Account Development Specialists and supported sales teams 
  

• Support execution of business initiatives and change management efforts 
  

• Reinforce alignment to enterprise priorities, policies, and servicing expectations 

• Risk, Compliance & Quality
  

• Ensure adherence to the American Express Code of Conduct and Sales Practices policies 
  

• Partner with Operational Excellence and Quality teams to support monitoring and compliance efforts 
  

• Promote a culture of integrity, accountability, and risk awareness 
  

Qualifications  

• Bachelor's degree preferred  
  

• Experience leading sales or account development team, 3+ years   
  

• Experience partnering with clients across various markets / industries  
  

• Experience in a highly regulated industry  
  

• Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results  
  

• Proactively and consistently demonstrates the value of partnering with American Express  
  

• Results focused  
  

• Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks  
  

• Market, industry, & product knowledge  
  

• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation  
  

• Strategic thinking  
  

• Leadership and team motivation 

 

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job Tags

Work at office, Local area, Flexible hours

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