Job Description

Workday Technical Analyst II

Position Highlights: 

• The Technical Analyst II serves as a key member of the Enterprise Applications team, representing the first point of escalation from the Service Center. This role is responsible for handling complex technical troubleshooting and issue resolution, as well as fielding integration-related inquiries. 
• The Technical Analyst II evaluates the impact of cross-functional Workday configuration requests from the business, ensuring alignment with system governance and operational best practices. This role requires strong problem-solving skills, a deep understanding of multiple ERP/Workday modules, the ability to analyze technical dependencies, and a collaborative approach to supporting enterprise applications and integrations.
• This role is also responsible for report catalog management. Maintain the enterprise report catalog by owning and maintaining the integrity of the organization's enterprise-wide report catalog. Ensure reports remain functional following Workday and system updates. Performs periodic audits to verify usage, accuracy, and relevance of existing reports; recommends decommissioning or updates where appropriate.

Responsibilities: 

• Serve as the escalation point for unresolved technical issues from the Service Center.
• Troubleshoot and resolve complex Workday issues, including those involving business processes, tenant settings, calculated fields, reporting, and advanced tools such as Studio, and BIRT. 
• Review and assess the impact of configuration change requests from business units, particularly those that affect multiple functional areas or fall outside of safe zones.
• Maintain documentation of complex issues, resolutions, and configuration decisions.
• Migrate configuration resolutions from lower development tenants to Production.
• Ensure compliance with internal change management and governance processes.
• Collaborate with the Integrations team to resolve cross-functional issues and ensure seamless data flow between Workday and external systems. 
• Support business leads during the testing and validation of Workday updates, patches, configuration changes, and new technology.

Credentials and Experience: 

• Bachelor’s Degree – Information systems, Computer Science, Business, or a related field 
• 3+ years of experience supporting and configuring enterprise systems such as Lawson, PeopleSoft or Workday, with expertise in multiple modules such as HCM, Payroll, Finance, and Supply Chain.
• Experience with troubleshooting integrations and cross-functional configurations.
• Excellent analytical and problem-solving skills.
• Experience developing reports and dashboards.
• Workday certification in Platform Administration or HCM, Finance, or Supply Chain is required within 9 months of hire.

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